The James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities. An exciting opportunity has arisen in our Guest Services Team; we are looking for a customer service focused individual to take on the Part Time dual role of Guest Services Agent/Porter. The successful candidate will have the following attributes:The desire to always put the customers’ needs above all elseExcellent oral and written communication skillsBe highly organised and efficientExcellence in defusing potential conflict and dealing with guest problems in a professional mannerA passion for the hospitality industry and a desire to see our hotel succeed in all areas of operationsExceptional grooming standards are essential as you are the face of the hotelA good knowledge of the Wellington region is advantageous as you will be providing directions and recommendations to guests on services and attractions in the Wellington regionPrevious concierge or reception experience in a 4-5 star hotel is advantageous, however full training will be provided. The position will include, but is not limited to:Checking guests in and outWelcome and farewell of guestsBe the first point of contact for guest enquiriesDeliver Luggage and messages to guest roomsValet car park vehicles and organise transportationA Full Clean New Zealand Driver’s License with the ability to drive manual and automatic vehicles is required This is a rostered position so the successful candidate will need to be available to work any given day of the week, Monday to Sunday, for AM or PM shifts predominantly between the hours of 7am and midnight. Shifts and rostered days off will vary due to operational requirements. The part time position will provide approximately 20 hours per week. If you are enthusiastic about developing your personal skills and knowledge and want to advance your career by working for one of Wellington’s most well-known Hotels…APPLY NOW. 15AUDNew Zealand - NZWellingtonWellington CentralWellington
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