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Front Office Supervisor

Hotel Grand Chancellor Brisbane is situated on the highest point in Brisbane’s Central Business District. Due to an internal promotion a full time opportunity exists for a  Front Office Supervisor to join our team. Reporting to the Front Office Manager, you will be responsible for the hands on day to day management of our Front desk team, not only meeting our guests' arrival and departure needs, but bringing our hotel to life, engaging with our guests and handling any issues which arise. Working as part of a larger management team you will have a flair for smart, sustainable business solutions, yet demonstrate a flexible and adaptive hands-on approach to manage employee relationships within the business to meet operational demands.Your role will comprise of a number responsibilities which include a variety of senior front office duties, such as resolving guest complaints, rostering of staff and the ongoing training and development of our Front Office team.  Above all you will need to be a passionate and hardworking individual, who can multi task whilst under pressure. Being responsible for the hotel in the absence of senior management, you will possess the confidence and skills to ensure the smooth running of the business. You will be flexible working a rotating roster including morning and afternoon shifts with the occasional graveyard shift to cover leave.Hotel Grand Chancellor offers all employees great benefits which include: duty meals, uniforms, dry cleaning, carparking, F&B discounts, accommodation discounts, training & development opportunities and a fun friendly working environment.Duties will include, but are not limited to:Train staff on policies and proceduresEffective coordination and supervision of all guest arrivals and departuresDeliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner. Attend to Reception duties such as check-ins, check-outs, account settlements, and guest inquiries. Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved.Complete shift audit, balance all cash and hand over floats to incoming Guest Service Agents and bank all cash.Liaise with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.Assist with the training and development of the front office team.To be successful in this role, you will ideally have: At least 12 months experience as a senior Guest Service Agent in a similar propertyProven experience in leading and effectively motivating a teamStrong interpersonal skills both with internal and external customersOutstanding written and oral communication skillsConfidence and ability to handle complex issues, ability to problem solve and remain calm under pressure.Excellent time management skills and the ability to meet deadlinesImpeccable grooming and personal presentationUnlimited working rights in AustralianYou are available to work a rotating roster with various shifts including late evenings, early mornings, overnight, weekends and public holidays.  20 AUD Australia - QLD Brisbane CBD & Inner Suburbs Brisbane