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Guest Services Agent

Hotel Grand Chancellor Townsville has an exciting opportunity for an experienced and passionate Guest Service Agent to join our team on a casual basis. If you thrive on providing excellent customer service, possess a welcoming personality, and are keen to build an exciting career in hospitality, then this is the role for you.Your main responsibilities will include:Greet and welcome all guests.Provide information to and assist guests with hotel servicesEnsure a smooth welcoming check in and an accurate and efficient checkoutAssist with after hours Reservation enquiresBalance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reportedUndertaking general clerical & administrative dutiesManaging difficult situations including customer complaintsAdhering to hotel grooming/dress standardsWork across a rotating roster: early morning, late evening, weekends etc.To be successful in this role, you will ideally possess previous front office or reception experience within a hospitality environment, strong computer literacy and the ability to deliver superior quality customer service. You can work effectively unsupervised, possess an understanding of cross-selling and problem solving techniques, and have strong administrative and organisational skills.  Knowledge of Property Management Systems, in particular Opera is highly desirable, along with experience working in a hospitality environment.  In recognition for your efforts, Hotel Grand Chancellor offers uniforms and a friendly, supportive work environment, development, and growth opportunities.If the above sounds like the right move for you, please submit your resume now. 25 AUD Australia - QLD Townsville & Northern QLD Townsville 4810