About our hotelThe James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities. The James Cook Hotel Grand Chancellor has 269 guest rooms and provides a 4.5 star experience to our Corporate, Government and Leisure guests. As a Night Auditor/Night Porter you will support the Night Manager and Assistant Night Manager in the smooth running of the Front Office Department. The ideal candidates for this role will:Have excellent computer literacy as the role involves basic accounting and data entryStrong attention to detailPrevious customer service experienceExcellent verbal and written communication skillsEnjoy working independently and in a team environmentPassion for the hotel industryA good knowledge of the Wellington region is an advantageA Full New Zealand Driver’s license with the ability to drive both Manual and Automatic vehicles will be an advantageA current first aid certificateThe willingness to obtain a General Managers license with the support of the hotel The position will include, but is not limited to:Greet and welcome guests to the hotel and provide any assistance as required. Provide information on the hotel and its facilities including Food & Beverage facilities, lifts, car parking, internet and information on the local area.Check in and check out of guests using the hotel computer system.Ensure all transactional procedures are adhered to and guest information from registration cards are entered and updated into the computer system.Ensure Guest ledger is updated daily, and any outstanding accounts are acted upon.Ensure all wakeup calls are programmed and rechecked correctly.Complete administration tasks such as data entry, filing and photocopying etc as required.Inspect the lobby, lifts and forecourt on a regular basis to ensure the areas are clean, tidy and operational.Complete security walks.Respond to and resolve customer complaints in a timely manner. Preparation and delivery of room service. What we offer our employeesWe support and pay the living wage. Rates of pay start at $22.75 gross per hourAccommodation discounts at Grand Chancellor hotels in New Zealand and AustraliaFood & Beverage discounts at our Wellington propertyReward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programmeFree duty meals in the staff caféUniform provided and launderedSocial club The successful candidate’s will need to be available to work any given day of the week, Monday to Sunday, including weekdays and weekends, hours worked will predominantly be between 10.45pm and 7.15am, however some flexibility is required. The part time position will provide approximately 24 to 40 hours per week.If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now! 20AUDNew Zealand - NZWellingtonWellington CentralWellington
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