About our hotelThe James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities. The Reservations Department is a fast paced environment with dedicated staff that are passionate about the James Cook Hotel Grand Chancellor. The team’s number one goal is to fill the hotel every night at the best rate possible. We have an opportunity to join our Reservations Team either in a Full Time or Part Time capacity as a Groups Reservations Agent. The successful candidate will have the ability to work on rostered 8-hour shifts between the hours of 8.00am to 8.30pm Monday - Friday or between 9am-6:30pm Saturday or Sunday. Part-time hours may be considered (24+ hours per week over 4-5 days), please indicate your availability in your cover letter. The ideal candidate for this role will:Previous experience in a Hotel Reservations role or similar is essentialA professional and friendly telephone etiquetteBe highly organised and efficientGreat attention to detailAbility to solve problems over the telephoneBe customer focusedHave a positive and can-do attitude The position will include, but is not limited to:Ensure all reservations are loaded and updated dailyReconfirm daily arrivals to ensure all bookings are ready for guest arrivalManage Group bookings in conjunction with the Reservations SupervisorLiaise with Group organisers, ensure room blocks are up to date and requirements are noted accordinglyEnsure Group Handovers are prepared for GroupsEnsure any balances are followed up and prepaid or balanced in a timely manner.Prepare status update reports for upcoming groups and 30, 60, 90-day status.Follow-up pending enquiries to secure the group booking.Attend the weekly Operations Meeting to brief the operations team on group requirements.Understand the Hotel Management System (HMS)Update inventory through SiteMinder and close websites as directedProcess deposit payments and authorisations in accordance with hotel procedures What we offer our employeesWe support and pay the living wage. Rates of pay start at $22.75 gross per hourAccommodation discounts at Grand Chancellor hotels in New Zealand and AustraliaFood & Beverage discounts at our Wellington propertyReward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programmeFree duty meals in the staff caféUniform provided and launderedSocial club If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now! 20AUDNew Zealand - NZWellingtonWellington CentralWellington6011
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