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Front Office Duty Manager

About our hotelThe James Cook Hotel Grand Chancellor is Wellington's most well-known Hotel. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore.  Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities. This role is to support the Rooms Division Manager, the Assistant Front Office Manager and the Front Office front line team.  This role requires a team player with energy and leadership skills to lead, develop and motivate the team to its full potential.This is a Full Time Salaried role and the successful candidate must have the ability to work on any given day of the week for AM or PM shifts between the hours of 7am and midnight as this is a rostered position. Our ideal candidate will be someone with enthusiasm and a commitment towards promoting a professional and friendly working environment. The ideal candidate for this role will:Have previous Hotel Front Office Supervisory experience (in a 4/5 star hotel is preferred)A Managers Certificate & First Aid CertificateDiploma in Hospitality or relevant qualificationHave a Full Clean New Zealand Driver’s License with the ability to drive both automatic and manual vehicles, will be an advantage.Be passionate about providing exceptional customer serviceHave fantastic time management skills with the ability to multi task and prioritise according to the hotel’s daily requirementsHave the ability to lead, develop and motivate a teamHave experience with conflict resolution and guest complaintsHave excellent oral and written communication skills  This position will include, but is not limited to:Ensure a smooth operation of the hotel by developing and maintaining a good relationship with all hotel departments.To be fully conversant with hotel retail products, both accommodation rates/packages and restaurant menus/promotions.Ensure customer relations are maintained at the highest possible standard by recognising and reacting to Guest complaints in an appropriate manner.Assist in the operation of any Food and Beverage outlets as appropriate.Be familiar with regular Hotel guests and ensure Guest recognition is always made.Conduct and supervise staff training using "on the job" training techniques and in coordination with the Rooms Division Manager and Assistant Front Office Manager.Be aware of Hotel budget and forecasted occupancies and average rates and endeavour to maximise both. What we offer our employeesWe support and pay the living wage. Rates of pay start at $22.75 gross per hourAccommodation discounts at Grand Chancellor hotels in New Zealand and AustraliaFood & Beverage discounts at our Wellington propertyReward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programmeFree duty meals in the staff caf√©Uniform provided and launderedSocial club  If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now! 55000 AUD New Zealand - NZ Wellington Wellington Central Wellington 6011