About our hotelThe James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities. The Food & Beverage Coordinator supports & assists the Restaurant & Bar Manager, Senior Restaurant staff and the Executive Chef in both an administrative and operational role for all Food & Beverage outlets. This includes Whitby’s Restaurant & Bar, Sojourn Café & Bar, Private Dinning/Conference Room, Room Service to 269 Guest Rooms, and the Harbour Lounge.The primary tasks, duties & responsibilities for this role is to manage the restaurant bookings for breakfast, lunch, high tea, and dinner received through various communication channels for groups in the food and beverage outlets. The ideal candidate for this role will:Have previous experience in a Food & Beverage role is preferred, ideally in a hotelHave a well organised approach to every aspect of work with attention to detail and the ability to multi taskExcellent time management and organisational skillsHigh level of computer literacy, including but not limited to Microsoft outlook, work and excelExcellent written and oral communication skillsPrevious experience with building and developing interdepartmental relationshipsA positive can-do attitude with customer service at the heart of what you do. This position will include, but is not limited to:Monitor the food and beverage outlet emails and respond to enquiries within the 24-hour time frame.Provide assistance to the Food & Beverage team with the preparation of special events, and also provide assistance on the event day.Create invoices for any medium to large bookings i.e. in the restaurant or private dining room.To conduct guest familiarisations and "meet and greets" as required for food & beverage areas.Ensure that prompt & appropriate action is taken in relation to any complaints associated with food & beverage.Assist the Restaurant & Bar Manager to generate information or put together any reports for meetings.Liaise closely with the hotel reservations team, Conference & Events Administration team, and the Sales & Marketing ExecutiveCreate floor/seating plans and menus for private functions (including Buffet/Table d’hôtel (TDH)). What we offer our employeesWe support and pay the living wage. Rates of pay start at $23.65 gross per hourAccommodation discounts at Grand Chancellor hotels in New Zealand and AustraliaFood & Beverage discounts at our Wellington propertyReward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programmeFree duty meals in the staff caféUniform provided and launderedDiscounted car parking and bicycle storageSocial club This role is either full time providing 40 hours per week or a part time role of approximately 30-35 hours per week. Full availability over a 7 day rotating roster is required.If you are passionate about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now! 20AUDNew Zealand - NZWellingtonWellington CentralWellington6011
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